Terms and Conditions

Aurum Metal Invest - Terms and Conditions

The terms and conditions enclosed in this document are those under which Aurum Metal Invest (we) supply any of the products advertised from time to time or listed at our Website and ordered by you (Products). Please carefully read the terms and conditions as they will form the basis of our contract with you. We suggest a copy of these terms and conditions should be retained for your future reference.


1.1 This Website is owned and operated by Aurum Metal Invest Limited whose Irish company registration number is 669046 and whose registered office is at: AURUM METAL INVEST LIMITED, 13 Adelaide Road, Dublin 2, D02 P950, Republic of Ireland.

1.2 Our email address is sales@aurummetalinvest.ie and our VAT registration number is IE 3683979WH.

1.3 Please read this agreement carefully before using our Website. This represents the terms and conditions (“Terms”) for using and placing orders on the Website or for placing any orders with us on the telephone or through email. Your use of the site is your confirmation that you have both read and accepted the Terms. These Terms and any contract entered into in consequence of your use of our Website are subject to Irish law and shall have jurisdiction over any dispute between us.

1.4 You must be 18 years of age or over in order to purchase any products from us or use any service of ours.

1.5 Please check from time to time for any changes. Nothing in these terms affects your legal rights.


2.1 We reserve the right to refuse to supply any company or individual.

2.2 We have the right to alter changes, suspend or discontinue www.aurummetalinvest.ie or the provision of Products under the www.aurummetalinvest.ie Website or any part of it at any time.

2.3 Every time you offer to order Products from us (“Order”) the Terms in force at that time will apply to the contract for the Product at the moment we confirm acceptance of your offer by sending you confirmation (the Order Confirmation’) and not the automated acknowledgment email.

2.4 Orders can be placed through telephone, our website or by calling us at the number provided on the Website.

2.5 Once an order has been placed, an email confirmation will be sent to you to confirm your invoice. Note that once an email confirmation has been sent, cancellation will NOT be possible under the Distance Selling Regulations due to the fluctuating nature of the precious metals market. We will pursue payment from you for all your Orders in respect of which we have sent you an Order Confirmation.


By placing an Order you warrant that:

3.1 You are at least 18 years of age

3.2 You are legally capable of entering into binding contracts.

3.3 You will provide information to us that we request in accordance with anti-money laundering and “Know Your Client” Regulations.


For Orders over €10,000 it is required to provide us with a copy of your photographic ID, and a recent utility bill being not more than three months old in respect of your usual residential address.


5.1 Aurum Metal Invest uses a live pricing system; all prices quoted on the Website are subject to market change.

5.2 After placing an Order via the Website, you will receive an email confirmation from us acknowledging that we have received your Order (‘Acknowledgment’). This does not mean that your Order has been accepted. If we find an error in the price of the Products you have ordered we will inform you as soon as possible after receiving your Order and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to reach you, your ordered will be automatically cancelled.

5.3 Your Order constitutes an offer by you to us to buy a Product at the price displayed on our Website at the moment we send you an Order Confirmation. The contract between us (‘Contract’) will only be formed when we send you the Order Confirmation.

5.4 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products, which may have been part of your order until dispatch of such Products has been confirmed in a separate Order Confirmation. For the avoidance of doubt, the Order Confirmation will be sent to the address for the delivery of the order unless otherwise directed by you. You may request the Order Confirmation to be sent to you via email provided that you provide to us a valid email address at the time of order.


6.1 All Products are subject to availability.

6.2 Delivery will be made to the address specified by you when you place your Order. We cannot deliver to P.O Box addresses. Once funds have cleared into our account we will endeavour to deliver between 5-7 working days in respect of the products in the Order Confirmation, unless there are exceptional circumstances. If we are unable to deliver your Order between that 5-7 working day period we will notify you by e-mail of the delay.

6.3 It is your responsibility to be present at the address for the delivery and to sign for the goods in person. Claims arising from packages being signed for by an individual unknown to you or other circumstances involving any other third party at the delivery address are your risk and we shall not be held liable.

6.4 The Delivery charge applicable to your specific Order will be set out clearly in the online checkout process.

6.5 In circumstances where we fail to tender delivery of Product when we have sent you an Order Confirmation of your Order we will make you a full refund of the original amount paid or provide you with equivalent goods as a replacement. We will accept no liability for any price fluctuation in those circumstances.

6.6 Should you wish to collect directly from us, you must produce identification and a copy of the invoice for the Products you are collecting. We cannot release the Products to 3rd parties without prior arrangement and their identification must be provided prior and on the day of collection.


The Products will be at your risk from the time of receipt by you. Ownership of the Products will only pass to you when we receive full payment of all sums due.


8.1 The prices which you must pay for the Products that you Order are outlined on the Website at the time we send you our Order Confirmation together with any applicable VAT at the rate in force at the relevant time.

8.2 Orders will not be dispatched until we have received a receipt of cleared funds from you or via your bank transfer.

8.3 Letters of credit, payment upon delivery, payment via cheque or any other payment methods other than bank transfer will not be accepted due to the high value and nature of the products.


9.1 You may place Orders either (i) using the online process for ordering Products via the Website; or (ii) by visiting our office.

9.2 When you place an Order with us; we must obtain various details from you so that we can process your Order effectively. You must ensure that the details that you provide each time you place an Order are correct and completed fully. All Orders are subject to verification, us receiving payment, stock availability and no contract for purchase will occur until we have sent you an Order Confirmation via email.


10.1 We reserve the right to cancel any Order at our sole discretion at any anytime.

10.2 The right for the buyer to cancel does NOT apply because the goods we supply are dependent on fluctuations in the financial market and are therefore exempt from the right to cancel.


11.1 Your access to and use of www.aurummetalinvest.ie is at your sole risk and, we make no warranty that the content of the Website is error-free or timely with any updates.

11.2 We will not be liable for any viruses or any other disabling features that affect your access to or use of the Website, nor any incompatibility between the Website and other websites, services, software and hardware, nor any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Website.

11.3 We will not be liable for damages of any kind, including those resulting from your inability to use www.aurummetalinvest.ie or any part of it, from any content posted on www.aurummetalinvest.ie by us or anyone else.

11.4 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation

11.5 Subject to clause 11.3 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.

11.6 Subject to Clauses 11.3 and 11.4 Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the price of the Products stipulated in the Order Confirmation.

12.0 Privacy

12.1 We will use information you provide to us to process your Order which may also include checking your details with any credit reference agency and to other persons for credit vetting, fraud prevention or debt collection purposes. Occasionally we may keep you informed of information about other products and services that may be of interest to you. If you do not wish to receive information about other products and services that may be of interest to you, please let us know by e-mail to sales@aurummetalinvest.ie or writing to AURUM METAL INVEST 13 Adelaide Road, Dublin 2, D02 P950, Ireland.

12.2 We are registered with Company Registration Office (CRO), Registration number 669046. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

12.3 Your email address is necessary in order for us to be able to provide you with important information such as order confirmations and changes to the service. By providing your contact details to us on our Website you accept that your email address may be used to supply you with such information.


13.1 The content of the Website is protected by copyright, trade mark, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

13.2 No licence is granted to you in these Terms to use any trademark of ours, or our affiliated companies.


14.1 You may not assign the Contract or any part of it without our prior written consent.

14.2 Subject to all other limitations and exclusions, we will have no liability to you under these terms if we are prevented from, or delayed in, performing our obligations under these terms by anything outside our reasonable control including, but not limited to, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.

14.3 Failure or delay by us in enforcing or partially enforcing any provision of any Contract shall not be construed as a waiver of our rights under that Contract.

14.4 If any provision of these terms is found by any court of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

14.5 These terms and conditions represent the entire agreement between you and us in relation to the subject matter of any Contract.


15.1 You agree to sell your precious metals to us upon the issue of a receipt for your goods.

15.2.1 The weight(s) shown on the receipt specifies the gross weight of the metal sold to us and may not necessarily be the net weight of the gold or silver where this will be verified by us. For bullion precious metal the price is subject to the condition, net weight and purity of the item.

15.2.2 We will pay for scrap precious metals based only on their net gold or silver content value.

15.3 Payment of all goods must await verification from us before a final price will be offered. Once the final offer price is accepted by the customer goods will then be disposed at our discretion and payment will be processed to the customer.

15.4 There will be no right to cancel once customer agrees to proceed with the final offer.

15.5 Payment will be made within 10 working days from acceptance of final offer, if for any reason there is a delay seller will be notified.

15.6 If customer refuses the final offer or decides to not proceed at any time and requests for goods to be returned the delivery costs will be fully the liability of the customer.


16.1 If you have any queries please contact Customer Services by telephone on 01-539 7838 from Monday to Friday – 9am to 6pm or by email at sales@aurummetalinvest.ie. We will endeavour to reply to you within 48 hours (Mon – Fri).


17.1.1 If you have opted for storage your goods will be stored within our allocated vault storage. For every coin, bar of metal stored there is a coin or bar of metal stored in a secure professionally maintained vault.We will arrange for the allocated goods stated in the order to be stored in storage facilities as chosen by us.

17.1.2 Your goods will always be 100% physically backed by the relevant precious metal product and you acknowledge your goods do not relate to a specific bars(s) or coin(s).

17.2.1 You are liable to us for the storage fee of your goods. It must be paid for at the start of the storage contract or after, in the event of any extension of the contract period, in advance or renewal on demand.

17.2.2 Aurum Metal Invest will review our storage prices annually. If there are any price increases, we will notify you when your contract comes up for renewal and give you the opportunity to renew, revise or terminate your contract.

17.2.3 The Contract will commence on the Start Date and will continue in force the Initial Period, unless it is extended by agreement between us in writing.We reserve the right in our sole discretion, not to renew a Contract upon termination howsoever occasioned.

17.2.4 The Initial Fee is payable on the Start Date. We will issue an invoice to you detailing all Services agreed and the amount charged by us.We will issue an invoice to you before the end of the Initial Period or any period of extension. You must pay such sum or give us written notice of your intention to terminate the Contract within 14 days of renewal date. In the event that you fail to respond, the Contract will renew at the expiry of the term or period of extension.

17.2.5 If during the contract year the level of cover is increased due to more goods stored with us you will be liable to pay for the difference in price between the previous cover level and new cover level immediately.

17.3 If any of the goods held under the contract are lost, damaged or stolen, we will endeavour to replace your item(s)with like for like or equivalent item(s) agreed by you.The maximum liability of our storage service shall not exceed the then current value of your goods that were lost, damaged or stolen. This is the maximum liability that we will accept and is based on the market value following notification of any loss as expressed in USD ($) and converted to Euros (€) based on the exchange rate.This limitation of liability applies only whilst your goods are inside the premises where they are stored.

17.4 The Contract will renew automatically after the term if no notice is given prior to expiry, or, in the event of an extension to the Contract, at the end of the period extension.

17.5 In the event of an early termination instructed by you, following our receipt from you of notice in writing we will terminate the Contract earlier. Subject to any deductions which we may make but we will at no time be liable to you for any refund in whole or in part of the Fee.

17.6 The exact features of our service or facilities may change at any time where we may also choose to change the services or facilities for our business purposes, or to introduce new or improved features.We will notify you before the changes come into effect, and giving you the opportunity to terminate the storage service if you do not like the changes.We may however make any other changes without your consent or approval.

17.7 We choose the storage facility and insurance provider for our storage service. You have no right to change the location of the vault where goods we hold for you are stored. You can move goods only using our collection or delivery services.

17.8 Completion Our storage service is complete when we have completed collection or delivery obligations as part of our storage termination service, or when we have been released from those obligations in accordance with these terms and conditions.

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